Privacy Policy

Effective date: October 10, 2026

In short: Dote is an AI character chat app. We process your conversations to generate the characters' replies and to keep your chat history available to you. You can use Dote as a guest without giving us your name, email or password. We do not sell your personal information. You can delete your account and data from Settings in the app.

This Privacy Policy explains how MOONGLASSES TECHNOLOGY PTE. LTD. ("we", "us", "our") collects, uses and shares personal information when you use the Dote mobile app, the website at doteai.chat and related services (together, the "Services").

1. Who is responsible for your information

MOONGLASSES TECHNOLOGY PTE. LTD., a company registered in Singapore, is the controller of personal information processed through the Services. You can contact us at dote@doteai.chat.

2. Information we collect

  • Guest identity. When you first open Dote, the app creates a random guest identifier and stores it on your device. We use it to link your conversations to you. If you sign in with a third-party account (for example, Sign in with Apple) where that option is offered, we receive the account identifier and any details you choose to share.
  • Conversations. The messages you send to characters, the AI-generated replies, which characters you chat with, and when.
  • Settings. Your preferences such as interface language.
  • Device and technical data. Device model, operating system version, app version, language and region settings, IP address, and crash and diagnostic logs.
  • Purchases. If Dote offers in-app purchases or subscriptions, payments are processed by Apple. We receive transaction details such as product, time and status, but never your card details.
  • Communications. The content of emails or feedback you send us.

We do not ask for your contacts, photos, precise location, microphone or camera to provide the core chat service.

3. How we use information

  • To provide the Services, including generating character replies based on your messages and keeping your chat history.
  • To maintain, secure and troubleshoot the Services, and to prevent fraud, abuse and violations of our Terms.
  • To review reported content and enforce our Terms of Service.
  • To understand how the app is used in aggregate and to improve characters, features and reply quality.
  • To respond to your requests and communicate with you about the Services.
  • To comply with legal obligations.

4. How we share information

We do not sell your personal information. We share it only as follows:

  • AI model providers. To generate replies, the relevant parts of your conversation and the character's settings are sent to third-party large-language-model providers that process them on our behalf under contract, solely to provide the Services.
  • Infrastructure and service providers. Cloud hosting, storage, crash reporting and analytics providers that help us operate the Services, under confidentiality and data-processing obligations.
  • Apple. For app distribution and, where applicable, payment processing.
  • Legal and safety. When required by law, or when reasonably necessary to protect the rights, safety or property of our users, the public or us.
  • Business transfers. In connection with a merger, acquisition or sale of assets, subject to this Policy.

5. Where information is stored

We provide the Services worldwide, and your information may be stored and processed in Singapore, the United States or other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers.

6. How long we keep information

We keep your conversations and account data for as long as your account is active so you can return to your stories. When you delete your account in Settings, we delete or anonymise the associated conversations and identifiers from our active systems within 30 days, and from backups on their normal rotation cycle. We may keep limited records longer where required by law or to resolve disputes, prevent fraud or enforce our Terms.

Because a guest identity is stored on your device, deleting the app or changing devices may mean you can no longer access your previous conversations.

7. Security

Data sent between the app and our servers is encrypted in transit. We use technical and organisational measures, including access controls and least-privilege access for staff, to protect personal information. No system is completely secure, but we work to protect your information and will notify you and regulators of breaches as required by law.

8. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to certain processing, and to withdraw consent. You can:

  • Delete your account and its data in Dote → Settings → Delete account.
  • Email dote@doteai.chat to make any other request. We may need to verify your request, for example by asking for your guest ID shown in the app.

We will not discriminate against you for exercising your rights. If you are in the EEA, UK or Singapore, you may also complain to your local data protection authority.

California residents: in the past 12 months we collected identifiers, internet or network activity information, commercial information (purchase records) and user-generated content (conversations), for the purposes described in Section 3. We do not sell or share personal information for cross-context behavioural advertising.

9. Age requirement

Dote is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has used the Services, contact us and we will delete the related data.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and change the effective date, and notify you in the app for material changes.

11. Contact

MOONGLASSES TECHNOLOGY PTE. LTD.
Singapore
dote@doteai.chat